Naturnest 270 Car Awning

Warranty

For one year from the date of purchase, Naturnest will replace defective parts at our discretion and at no cost to the customer. We will provide replacement parts, but installation is the customer’s responsibility.

This warranty applies only to customers who purchased directly from Naturnest or an authorized dealer and does not cover second-hand purchases. If purchased from an authorized dealer, proof of purchase is required for any warranty claims.

Products sold by Naturnest that are not Naturnest-branded are covered by their respective manufacturers. Some discounted or clearance tents may have limited warranty coverage, which will be noted at the time of purchase.

This warranty does not cover:

• UV damage to fabric or outer shell.
• Normal wear and tear or cosmetic blemishes from use (e.g., vinyl window discoloration, minor scratches/dents).
• Damage caused by misuse, accidents, or abuse.
• Damage from natural events (e.g., storms, strong winds).
• Aesthetic changes that do not affect functionality.
• Unauthorized repairs or modifications by the customer.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or exchange within 30 days of delivery.

To be eligible for a return, the item must be unused, in its original packaging, and in resalable condition.

How to Initiate a Return

1. Contact our customer service team at support@naturnest.com and provide your order number.
   
2. Return the item using a trackable shipping method.
   
3. Once we receive and inspect the returned item, we will process the applicable refund or exchange.
   

Please note: Custom-made or personalized items are not eligible for return.